{"id":3877,"date":"2025-12-06T18:52:46","date_gmt":"2025-12-06T09:52:46","guid":{"rendered":"https:\/\/www.climb.co.jp\/blog_espress\/?p=3877"},"modified":"2025-12-06T22:11:20","modified_gmt":"2025-12-06T13:11:20","slug":"it%e3%83%80%e3%83%83%e3%82%b7%e3%83%a5%e3%83%9c%e3%83%bc%e3%83%89%e3%82%92%e4%bd%bf%e7%94%a8%e3%81%97%e3%81%a6kpi%e8%a8%ad%e5%ae%9a%e3%82%92%e3%81%99%e3%82%8b%e3%81%ab%e3%81%af","status":"publish","type":"post","link":"https:\/\/www.climb.co.jp\/blog_espress\/archives\/3877","title":{"rendered":"\u00a0IT\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u4f7f\u7528\u3057\u3066\u52b9\u679c\u7684\u306aKPI\u8a2d\u5b9a\u3092\u3059\u308b\u306b\u306f"},"content":{"rendered":"\n<p>IT\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3067KPI\uff08\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff09\u3092\u8a2d\u5b9a\u3059\u308b\u306b\u306f\u3001\u7d44\u7e54\u5168\u4f53\u306e\u76ee\u6a19\u3068IT\u90e8\u9580\u306e\u5f79\u5272\u3092\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002&#x1f511; KPI\u8a2d\u5b9a\u304b\u3089\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3078\u306e\u5b9f\u88c5\u3001\u305d\u3057\u3066\u305d\u306e\u5f8c\u306e\u904b\u7528\u307e\u3067\u3001\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u9032\u3081\u3066\u3044\u304f\u3068\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.climb.co.jp\/blog_espress\/wp-content\/uploads\/2025\/12\/Dashboard_KPI.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"876\" src=\"https:\/\/www.climb.co.jp\/blog_espress\/wp-content\/uploads\/2025\/12\/Dashboard_KPI-1024x876.png\" alt=\"\" class=\"wp-image-3890\" srcset=\"https:\/\/www.climb.co.jp\/blog_espress\/wp-content\/uploads\/2025\/12\/Dashboard_KPI-1024x876.png 1024w, https:\/\/www.climb.co.jp\/blog_espress\/wp-content\/uploads\/2025\/12\/Dashboard_KPI-300x257.png 300w, https:\/\/www.climb.co.jp\/blog_espress\/wp-content\/uploads\/2025\/12\/Dashboard_KPI-768x657.png 768w, https:\/\/www.climb.co.jp\/blog_espress\/wp-content\/uploads\/2025\/12\/Dashboard_KPI.png 1026w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">&#x1f3af;<strong> \u30b9\u30c6\u30c3\u30d71\uff1aKGI\uff08\u91cd\u8981\u76ee\u6a19\u9054\u6210\u6307\u6a19\uff09\u306e\u660e\u78ba\u5316<\/strong><\/h2>\n\n\n\n<p>\u307e\u305a\u3001IT\u90e8\u9580\u3068\u3057\u3066\u4f55\u3092\u9054\u6210\u3059\u3079\u304d\u304b\u3001\u305d\u306e<strong>\u6700\u7d42\u76ee\u6a19\u3067\u3042\u308bKGI<\/strong>\u3092\u660e\u78ba\u306b\u3057\u307e\u3059\u3002IT\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306eKPI\u306f\u3001\u3053\u306eKGI\u9054\u6210\u306e\u305f\u3081\u306b\u5f79\u7acb\u3064\u3082\u306e\u3067\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p><strong>IT\u90e8\u9580\u306eKGI\u4f8b:<\/strong> \u300cIT\u30b3\u30b9\u30c8\u30925%\u524a\u6e1b\u3059\u308b\u300d\u300c\u30b7\u30b9\u30c6\u30e0\u969c\u5bb3\u306b\u3088\u308b\u696d\u52d9\u505c\u6b62\u6642\u9593\u3092\u30bc\u30ed\u306b\u3059\u308b\u300d\u300c\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306e\u767a\u751f\u4ef6\u6570\u3092\u534a\u6e1b\u3059\u308b\u300d\u306a\u3069<\/p>\n\n\n\n<p><strong>\u5168\u793e\u76ee\u6a19\u3068\u306e\u9023\u643a:<\/strong> \u300c\u58f2\u4e0a10%\u5897\u300d\u3084\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u300d\u3068\u3044\u3063\u305f\u5168\u793e\u306eKGI\u306b\u5bfe\u3057\u3001IT\u304c\u3069\u3046\u8ca2\u732e\u3059\u308b\u304b\u3092\u8003\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">&#x1f4c8; <strong>\u30b9\u30c6\u30c3\u30d72\uff1aKPI\uff08\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff09\u306e\u9078\u5b9a<\/strong><\/h2>\n\n\n\n<p>KGI\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u3001<strong>\u5177\u4f53\u7684\u306a\u884c\u52d5\u3084\u9032\u6357\u3092\u6e2c\u308b<\/strong>KPI\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002KPI\u306f\u4ee5\u4e0b\u306e\u300cSMART\u300d\u306e\u539f\u5247\u3092\u6e80\u305f\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u671b\u307e\u3057\u3044\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong>\u539f\u5247<\/strong><\/td><td><strong>\u5185\u5bb9<\/strong><\/td><\/tr><\/thead><tbody><tr><td><strong>S<\/strong>pecific<\/td><td>\u5177\u4f53\u7684\u3067\u3042\u308b\u3053\u3068 (\u4f8b: \u30b5\u30fc\u30d0\u30fc\u53f0\u6570)<\/td><\/tr><tr><td><strong>M<\/strong>easurable<\/td><td>\u6e2c\u5b9a\u53ef\u80fd\u3067\u3042\u308b\u3053\u3068 (\u4f8b: \u7a3c\u50cd\u738799.999%)<\/td><\/tr><tr><td><strong>A<\/strong>chievable<\/td><td>\u73fe\u5b9f\u7684\u306b\u9054\u6210\u53ef\u80fd\u3067\u3042\u308b\u3053\u3068<\/td><\/tr><tr><td><strong>R<\/strong>elevant<\/td><td>KGI\u3084\u7d44\u7e54\u76ee\u6a19\u3068\u95a2\u9023\u3057\u3066\u3044\u308b\u3053\u3068<\/td><\/tr><tr><td><strong>T<\/strong>ime-bound<\/td><td>\u671f\u9650\u304c\u660e\u78ba\u3067\u3042\u308b\u3053\u3068 (\u4f8b: \u56db\u534a\u671f\u672b\u307e\u3067\u306b)<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>IT\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3067\u8a2d\u5b9a\u3059\u3079\u304d\u4e3b\u8981KPI\u306e\u4f8b<\/strong><\/h3>\n\n\n\n<p>IT\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306f\u3001<strong>\u300c\u30b7\u30b9\u30c6\u30e0\u306e\u5b89\u5b9a\u6027\u30fb\u4fe1\u983c\u6027\u300d<\/strong>\u3001<strong>\u300c\u30b3\u30b9\u30c8\u30fb\u52b9\u7387\u300d<\/strong>\u3001\u300c\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u300d\u306a\u3069\u306e\u89b3\u70b9\u3067KPI\u3092\u9078\u5b9a\u3059\u308b\u3053\u3068\u304c\u4e00\u822c\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u5b89\u5b9a\u6027\u30fb\u4fe1\u983c\u6027 (SLA\u95a2\u9023)<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>\u30b7\u30b9\u30c6\u30e0\u7a3c\u50cd\u7387:<\/strong> \u30b7\u30b9\u30c6\u30e0\u304c\u6b63\u5e38\u306b\u52d5\u4f5c\u3057\u3066\u3044\u308b\u6642\u9593\u306e\u5272\u5408\u3002<\/li>\n\n\n\n<li><strong>\u5e73\u5747\u5fa9\u65e7\u6642\u9593 (MTTR):<\/strong> \u969c\u5bb3\u767a\u751f\u304b\u3089\u5fa9\u65e7\u307e\u3067\u306e\u5e73\u5747\u6642\u9593\u3002<\/li>\n\n\n\n<li><strong>\u5e73\u5747\u6545\u969c\u9593\u9694 (MTBF):<\/strong> \u6545\u969c\u3068\u6545\u969c\u306e\u9593\u306e\u5e73\u5747\u6642\u9593\u3002<\/li>\n\n\n\n<li><strong>\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u767a\u751f\u4ef6\u6570:<\/strong> \u5831\u544a\u3055\u308c\u305f\u554f\u984c\u306e\u7dcf\u6570\u3002<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u30b3\u30b9\u30c8\u30fb\u52b9\u7387<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>IT\u652f\u51fa\u306e\u5bfe\u58f2\u4e0a\u6bd4\u7387:<\/strong> IT\u95a2\u9023\u306e\u6295\u8cc7\u984d\u304c\u58f2\u4e0a\u306b\u5bfe\u3057\u3066\u9069\u5207\u304b\u3002<\/li>\n\n\n\n<li><strong>\u30c1\u30b1\u30c3\u30c8\u89e3\u6c7a\u307e\u3067\u306e\u5e73\u5747\u6642\u9593:<\/strong> \u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306a\u3069\u3067\u306e\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306b\u304b\u304b\u308b\u5e73\u5747\u6642\u9593\u3002<\/li>\n\n\n\n<li><strong>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u4e88\u7b97\u8d85\u904e\u7387:<\/strong> \u4e88\u7b97\u5185\u3067\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u304c\u5b8c\u4e86\u3057\u305f\u304b\u3002<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u4ef6\u6570:<\/strong> \u5916\u90e8\u304b\u3089\u306e\u653b\u6483\u3084\u4e0d\u6b63\u30a2\u30af\u30bb\u30b9\u306a\u3069\u306e\u767a\u751f\u4ef6\u6570\u3002<\/li>\n\n\n\n<li><strong>\u30d1\u30c3\u30c1\u9069\u7528\u7387:<\/strong> \u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30d1\u30c3\u30c1\u304c\u9069\u7528\u3055\u308c\u305f\u30b7\u30b9\u30c6\u30e0\u306e\u5272\u5408\u3002<\/li>\n\n\n\n<li><strong>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u53d7\u8b1b\u7387:<\/strong> \u5f93\u696d\u54e1\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u610f\u8b58\u5411\u4e0a\u306e\u305f\u3081\u306e\u6307\u6a19\u3002<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>&#x1f6e0;&#xfe0f; \u30b9\u30c6\u30c3\u30d73\uff1a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3078\u306e\u5b9f\u88c5\u3068\u53ef\u8996\u5316<\/strong><\/h2>\n\n\n\n<p>\u9078\u5b9a\u3057\u305fKPI\u3092IT\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u4e0a\u306b\u53cd\u6620\u3055\u305b\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u5bfe\u8c61\u8005\u306e\u8003\u616e:<\/strong> \u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u898b\u308b\u4eba\uff08\u7d4c\u55b6\u5c64\u3001IT\u7ba1\u7406\u8005\u3001\u73fe\u5834\u62c5\u5f53\u8005\uff09\u306b\u5fdc\u3058\u3066\u3001\u8868\u793a\u3059\u308bKPI\u3084\u8a73\u7d30\u5ea6\u3092\u5909\u3048\u305f<strong>\u8907\u6570\u306e\u30d3\u30e5\u30fc<\/strong>\u3092\u7528\u610f\u3059\u308b\u3068\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<p><strong>\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u306e\u63a5\u7d9a:<\/strong> \u76e3\u8996\u30c4\u30fc\u30eb\u3001CRM\u3001SFA\u3001\u8ca1\u52d9\u30b7\u30b9\u30c6\u30e0\u306a\u3069\u3001KPI\u306e\u5143\u3068\u306a\u308b<strong><a href=\"https:\/\/www.climb.co.jp\/soft\/espress\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u3068\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u30c4\u30fc\u30eb<\/a>\u3092\u63a5\u7d9a<\/strong>\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u76ee\u6a19\u5024\u306e\u8a2d\u5b9a:<\/strong> \u5404KPI\u306b\u5bfe\u3057\u3001\u9054\u6210\u3059\u3079\u304d<strong>\u5177\u4f53\u7684\u306a\u76ee\u6a19\u5024<\/strong>\uff08\u30bf\u30fc\u30b2\u30c3\u30c8\uff09\u3092\u8a2d\u5b9a\u3057\u3001\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u4e0a\u306b\u8868\u793a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u9069\u5207\u306a\u30b0\u30e9\u30d5\u306e\u9078\u629e:<\/strong> KPI\u306e\u7a2e\u985e\u306b\u5fdc\u3058\u3066\u3001\u9032\u6357\u72b6\u6cc1\u304c\u4e00\u76ee\u3067\u308f\u304b\u308b\u3088\u3046\u306b<strong>\u9069\u5207\u306a\u30b0\u30e9\u30d5\u3084\u30b2\u30fc\u30b8<\/strong>\uff08\u6298\u308c\u7dda\u30b0\u30e9\u30d5\u3001\u68d2\u30b0\u30e9\u30d5\u3001\u5186\u30b0\u30e9\u30d5\u3001\u30b9\u30b3\u30a2\u30ab\u30fc\u30c9\u306a\u3069\uff09\u3092\u9078\u3073\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>&#x1f504; \u30b9\u30c6\u30c3\u30d74\uff1a\u5b9a\u671f\u7684\u306a\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3068\u6539\u5584<\/strong><\/h2>\n\n\n\n<p>\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306f\u4f5c\u3063\u3066\u7d42\u308f\u308a\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<strong>\u7d99\u7d9a\u7684\u306a\u904b\u7528<\/strong>\u304c\u6700\u3082\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u6e2c\u5b9a\u3068\u5206\u6790:<\/strong> \u5b9a\u671f\u7684\u306b\uff08\u65e5\u6b21\u3001\u9031\u6b21\u3001\u6708\u6b21\uff09KPI\u306e\u30c7\u30fc\u30bf\u3092\u30c1\u30a7\u30c3\u30af\u3057\u3001\u76ee\u6a19\u5024\u3068\u306e<strong>\u30ae\u30e3\u30c3\u30d7\u3092\u5206\u6790<\/strong>\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u539f\u56e0\u306e\u7279\u5b9a\u3068\u30a2\u30af\u30b7\u30e7\u30f3:<\/strong> \u76ee\u6a19\u672a\u9054\u6210\u306e\u539f\u56e0\u3092\u7279\u5b9a\u3057\u3001\u300c\u6b21\u306e\u4e00\u624b\u300d\u3068\u306a\u308b\u6539\u5584\u7b56\uff08\u30a2\u30af\u30b7\u30e7\u30f3\u30d7\u30e9\u30f3\uff09\u3092\u5177\u4f53\u7684\u306b\u6c7a\u5b9a\u3057\u3001\u5b9f\u884c\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>KPI\u306e\u898b\u76f4\u3057:<\/strong> \u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u3084KGI\u304c\u5909\u308f\u3063\u305f\u5834\u5408\u3001\u307e\u305f\u306fKPI\u304c\u7d44\u7e54\u306e\u884c\u52d5\u3092\u9069\u5207\u306b\u53cd\u6620\u3057\u306a\u304f\u306a\u3063\u305f\u5834\u5408\u306f\u3001<strong>KPI\u81ea\u4f53\u3092\u8abf\u6574\u30fb\u898b\u76f4\u3057<\/strong>\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p>IT\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306f\u3001KPI\u3092\u901a\u3058\u3066<strong>IT\u90e8\u9580\u306e\u6d3b\u52d5\u304c\u30d3\u30b8\u30cd\u30b9\u306b\u4e0e\u3048\u308b\u5f71\u97ff\u3092\u898b\u3048\u308b\u5316<\/strong>\u3057\u3001\u6539\u5584\u30b5\u30a4\u30af\u30eb\u3092\u56de\u3059\u305f\u3081\u306e\u5f37\u529b\u306a\u30c4\u30fc\u30eb\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>\u3055\u3089\u306b\u4f01\u696d\u3067\u306eIT\u90e8\u9580\u306e\u4e00\u822c\u7684\u306a\u5f79\u5272\u306b\u7126\u70b9\u3092\u5f53\u3066\u30013\u3064\u306e\u4e3b\u8981\u306a\u76ee\u7684\u5225\u306b\u5177\u4f53\u7684\u306aKPI\u306e\u5019\u88dc\u3092\u8003\u3048\u3066\u307f\u307e\u3059\u3002<\/strong><\/h1>\n\n\n\n<p><\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>\u76ee\u7684\u5225\uff1aIT\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306eKPI\u5019\u88dc\u4f8b<\/strong><\/h1>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. \u5b89\u5b9a\u6027\u3068\u4fe1\u983c\u6027\u306e\u5411\u4e0a\uff08\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u7cfbKPI\uff09<\/strong><\/h3>\n\n\n\n<p>\u30b7\u30b9\u30c6\u30e0\u3084\u30a4\u30f3\u30d5\u30e9\u306e<strong>\u5b89\u5b9a\u7a3c\u50cd\u3068\u8fc5\u901f\u306a\u554f\u984c\u89e3\u6c7a<\/strong>\u3092\u76ee\u6307\u3059\u5834\u5408\u306b\u91cd\u8996\u3059\u308bKPI\u3067\u3059\u3002IT\u90e8\u9580\u306e\u751f\u547d\u7dda\u3068\u3082\u8a00\u3048\u308b\u6307\u6a19\u7fa4\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong>KPI\u5019\u88dc<\/strong><\/td><td><strong>\u6e2c\u5b9a\u76ee\u7684<\/strong><\/td><\/tr><\/thead><tbody><tr><td><strong>\u30b7\u30b9\u30c6\u30e0\u7a3c\u50cd\u7387 (SLA\u9054\u6210\u7387)<\/strong><\/td><td>\u5951\u7d04\u3084\u76ee\u6a19\u5024\u901a\u308a\u306e\u7a3c\u50cd\u6642\u9593\u3092\u9054\u6210\u3067\u304d\u3066\u3044\u308b\u304b\u3002<\/td><\/tr><tr><td><strong>\u5e73\u5747\u5fa9\u65e7\u6642\u9593 (MTTR)<\/strong><\/td><td>\u969c\u5bb3\u767a\u751f\u304b\u3089\u5b8c\u5168\u5fa9\u65e7\u307e\u3067\u306e\u30b9\u30d4\u30fc\u30c9\u3002\u77ed\u3044\u307b\u3069\u826f\u3044\u3002<\/td><\/tr><tr><td><strong>\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u518d\u767a\u7387<\/strong><\/td><td>\u89e3\u6c7a\u3057\u305f\u554f\u984c\u304c\u518d\u767a\u3057\u3066\u3044\u308b\u5272\u5408\u3002\u6839\u672c\u539f\u56e0\u89e3\u6c7a\u306e\u8cea\u3092\u793a\u3059\u3002<\/td><\/tr><tr><td><strong>\u30c1\u30b1\u30c3\u30c8\u89e3\u6c7a\u307e\u3067\u306e\u5e73\u5747\u6642\u9593<\/strong><\/td><td>\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u30b9\u30d4\u30fc\u30c9\u3068\u52b9\u7387\u3002<\/td><\/tr><tr><td><strong>\u672a\u89e3\u6c7a\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306e\u5272\u5408<\/strong><\/td><td>\u554f\u984c\u304c\u6ede\u7559\u305b\u305a\u3001\u9069\u5207\u306b\u51e6\u7406\u3055\u308c\u3066\u3044\u308b\u304b\u3002<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. \u30b3\u30b9\u30c8\u52b9\u7387\u3068\u6295\u8cc7\u5bfe\u52b9\u679c\u306e\u6700\u9069\u5316\uff08\u8ca1\u52d9\u30fb\u52b9\u7387\u7cfbKPI\uff09<\/strong><\/h3>\n\n\n\n<p>IT\u30ea\u30bd\u30fc\u30b9\u306e<strong>\u7121\u99c4\u3092\u306a\u304f\u3057\u3001\u6295\u8cc7\u306e\u6210\u679c\u3092\u6700\u5927\u5316<\/strong>\u3059\u308b\u3053\u3068\u3092\u76ee\u6307\u3059\u5834\u5408\u306b\u91cd\u8996\u3059\u308bKPI\u3067\u3059\u3002\u7d4c\u55b6\u5c64\u3078\u306e\u8aac\u660e\u8cac\u4efb\u3092\u679c\u305f\u3059\u4e0a\u3067\u3082\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong>KPI\u5019\u88dc<\/strong><\/td><td><strong>\u6e2c\u5b9a\u76ee\u7684<\/strong><\/td><\/tr><\/thead><tbody><tr><td><strong>IT\u30b3\u30b9\u30c8\u306e\u5bfe\u58f2\u4e0a\u6bd4\u7387<\/strong><\/td><td>IT\u6295\u8cc7\u306e\u898f\u6a21\u304c\u3001\u4f1a\u793e\u306e\u53ce\u76ca\u306b\u5bfe\u3057\u3066\u9069\u6b63\u304b\u3002<\/td><\/tr><tr><td><strong>\u30af\u30e9\u30a6\u30c9\u5229\u7528\u30b3\u30b9\u30c8\u306e\u6700\u9069\u5316\u7387<\/strong><\/td><td>\u30af\u30e9\u30a6\u30c9\u5229\u7528\u306b\u304a\u3044\u3066\u3001\u4e88\u7d04\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u3084\u672a\u4f7f\u7528\u30ea\u30bd\u30fc\u30b9\u306e\u524a\u6e1b\u306a\u3069\u3001\u8cbb\u7528\u5bfe\u52b9\u679c\u3092\u9ad8\u3081\u3089\u308c\u3066\u3044\u308b\u304b\u3002<\/td><\/tr><tr><td><strong>IT\u8cc7\u7523\u306e\u68da\u5378\u5dee\u7570\u7387<\/strong><\/td><td>\u5b9f\u969b\u306eIT\u8cc7\u7523\u3068\u53f0\u5e33\u4e0a\u306e\u60c5\u5831\u306b\u30ba\u30ec\u304c\u306a\u3044\u304b\u3002\u7ba1\u7406\u7cbe\u5ea6\u306e\u6307\u6a19\u3002<\/td><\/tr><tr><td><strong>RPA\/\u81ea\u52d5\u5316\u306b\u3088\u308b\u524a\u6e1b\u5de5\u6570<\/strong><\/td><td>\u696d\u52d9\u81ea\u52d5\u5316\u304c\u3069\u308c\u3060\u3051\u4eba\u4ef6\u8cbb\u3084\u4f5c\u696d\u6642\u9593\u3092\u524a\u6e1b\u3057\u305f\u304b\u3002<\/td><\/tr><tr><td><strong>\u6295\u8cc7\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306eROI\uff08\u6295\u8cc7\u53ce\u76ca\u7387\uff09<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. \u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306e\u5f37\u5316\uff08\u30ea\u30b9\u30af\u7ba1\u7406\u7cfbKPI\uff09<\/strong><\/h3>\n\n\n\n<p><strong>\u60c5\u5831\u6f0f\u6d29\u3084\u30b5\u30a4\u30d0\u30fc\u653b\u6483\u306e\u30ea\u30b9\u30af\u3092\u4f4e\u6e1b<\/strong>\u3057\u3001\u6cd5\u7684\u30fb\u696d\u754c\u306e\u8981\u4ef6\u3092\u9806\u5b88\u3059\u308b\u3053\u3068\u3092\u76ee\u6307\u3059\u5834\u5408\u306b\u91cd\u8996\u3059\u308bKPI\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong>KPI\u5019\u88dc<\/strong><\/td><td><strong>\u6e2c\u5b9a\u76ee\u7684<\/strong><\/td><\/tr><\/thead><tbody><tr><td><strong>\u91cd\u5927\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u4ef6\u6570<\/strong><\/td><td>\u696d\u52d9\u306b\u751a\u5927\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u4e8b\u6545\u306e\u767a\u751f\u72b6\u6cc1\u3002<\/td><\/tr><tr><td><strong>\u8106\u5f31\u6027\u30b9\u30ad\u30e3\u30f3\u306b\u3088\u308b\u672a\u5bfe\u5fdc\u4ef6\u6570<\/strong><\/td><td>\u691c\u51fa\u3055\u308c\u305f\u30b7\u30b9\u30c6\u30e0\u306e\u8106\u5f31\u6027\u306b\u5bfe\u3057\u3001\u5bfe\u7b56\u304c\u9045\u308c\u3066\u3044\u308b\u4ef6\u6570\u3002<\/td><\/tr><tr><td><strong>\u30a8\u30f3\u30c9\u30dd\u30a4\u30f3\u30c8\u306e\u30d1\u30c3\u30c1\u9069\u7528\u7387<\/strong><\/td><td>PC\u3084\u30b5\u30fc\u30d0\u30fc\u306b\u5fc5\u8981\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u66f4\u65b0\u30d7\u30ed\u30b0\u30e9\u30e0\u304c\u3069\u308c\u3060\u3051\u9069\u7528\u3055\u308c\u3066\u3044\u308b\u304b\u3002<\/td><\/tr><tr><td><strong>\u5f93\u696d\u54e1\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u610f\u8b58\u30b9\u30b3\u30a2<\/strong><\/td><td>\u5b9a\u671f\u7684\u306a\u30c6\u30b9\u30c8\u3084\u30d5\u30a3\u30c3\u30b7\u30f3\u30b0\u8a13\u7df4\u306e\u7d50\u679c\u306a\u3069\u3002\u4eba\u70ba\u7684\u306a\u30df\u30b9\u30ea\u30b9\u30af\u3092\u6e2c\u308b\u3002<\/td><\/tr><tr><td><strong>\u30a2\u30af\u30bb\u30b9\u6a29\u9650\u306e\u5b9a\u671f\u30ec\u30d3\u30e5\u30fc\u5b9f\u65bd\u7387<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>KPI\u8a2d\u5b9a\u306e\u30dd\u30a4\u30f3\u30c8<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>KPI\u306e\u6570\u306f\u7d5e\u308b:<\/strong> \u6700\u521d\u306f\u591a\u304f\u3066\u30825\uff5e7\u500b\u7a0b\u5ea6\u306b\u7d5e\u308a\u3001\u6700\u3082\u91cd\u8981\u306a\u6307\u6a19\u306b\u96c6\u4e2d\u3057\u3066\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3059\u308b\u3053\u3068\u304c\u6210\u529f\u306e\u79d8\u8a23\u3067\u3059\u3002<\/li>\n\n\n\n<li><strong>KPI\u30c4\u30ea\u30fc\u3092\u610f\u8b58\u3059\u308b:<\/strong> \u9078\u3093\u3060KPI\u304c\u3001\u6700\u7d42\u7684\u306aKGI\u306b\u3069\u306e\u3088\u3046\u306b\u7e4b\u304c\u3063\u3066\u3044\u308b\u306e\u304b\u3092\u660e\u78ba\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u5019\u88dc\u3092\u53c2\u8003\u306b\u3001\u307e\u305a\u306f\u4f01\u696d\u306b\u3068\u3063\u3066\u300c\u4eca\u3001\u6700\u3082\u91cd\u8981\u306aIT\u306e\u76ee\u6a19\u300d\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306aKPI\u3092\u9078\u5b9a\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u7de8\u96c6\u5f8c\u8a18<\/strong>\uff1a<\/h2>\n\n\n\n<p><strong>KGI (Key Goal Indicator)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u610f\u5473<\/strong>:&nbsp;<strong>\u91cd\u8981\u76ee\u6a19\u9054\u6210\u6307\u6a19<\/strong>\u3002<\/li>\n\n\n\n<li><strong>\u5f79\u5272<\/strong>: \u30d3\u30b8\u30cd\u30b9\u3084\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306b\u304a\u3051\u308b<strong>\u6700\u7d42\u7684\u306a\u30b4\u30fc\u30eb<\/strong>\u3084\u9054\u6210\u3059\u3079\u304d\u7d50\u679c\u3092\u793a\u3057\u307e\u3059\u3002\u4e00\u822c\u7684\u306b\u3001\u58f2\u4e0a\u9ad8\u3001\u5229\u76ca\u7387\u3001\u6210\u7d04\u6570\u306a\u3069\u3001\u4f01\u696d\u5168\u4f53\u306e\u9577\u671f\u7684\u306a\u76ee\u6a19\u304c\u8a2d\u5b9a\u3055\u308c\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u4f8b<\/strong>: \u300c\u5e74\u9593\u58f2\u4e0a10\u5104\u5186\u9054\u6210\u300d\u3001\u300c\u9867\u5ba2\u6e80\u8db3\u5ea690%\u9054\u6210\u300d\u3002<\/li>\n<\/ul>\n\n\n\n<p><strong>KPI (Key Performance Indicator)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u610f\u5473<\/strong>:&nbsp;<strong>\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19<\/strong>\u3002<\/li>\n\n\n\n<li><strong>\u5f79\u5272<\/strong>: KGI\u3068\u3044\u3046\u6700\u7d42\u76ee\u6a19\u306b\u5411\u304b\u3063\u3066\u9032\u3080\u30d7\u30ed\u30bb\u30b9\u306e<strong>\u9032\u6357\u5ea6\u3092\u6e2c\u308b\u305f\u3081\u306e\u5177\u4f53\u7684\u306a\u4e2d\u9593\u6307\u6a19<\/strong>\u3067\u3059\u3002\u65e5\u3005\u306e\u696d\u52d9\u306e\u4e2d\u3067\u4f55\u3092\u512a\u5148\u3059\u3079\u304d\u304b\u3092\u660e\u78ba\u306b\u3057\u3001\u52b9\u7387\u7684\u306b\u696d\u52d9\u3092\u9032\u3081\u308b\u305f\u3081\u306e\u884c\u52d5\u6307\u91dd\u3068\u306a\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u4f8b<\/strong>: \u300c\u65b0\u898f\u9867\u5ba2\u8a2a\u554f\u6570\uff1a\u6708100\u4ef6\u300d\u3001\u300cEC\u30b5\u30a4\u30c8\u306e\u56de\u904a\u7387\uff1a\u3007\u3007\uff05\u300d\u3002<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>IT\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3067KPI\uff08\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff09\u3092\u8a2d\u5b9a\u3059\u308b\u306b\u306f\u3001\u7d44\u7e54\u5168\u4f53\u306e\u76ee\u6a19\u3068I &hellip; <a href=\"https:\/\/www.climb.co.jp\/blog_espress\/archives\/3877\">\u7d9a\u304d\u3092\u8aad\u3080 <span 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